Colina Hotel, Havana City Cuba. 2 stars.

Poor Julia

awfull
In El Vedado area, across from the bicentennial University of Havana; its excellent location makes it a favorite of those who look for an intimate and family atmosphere. Havana's "José Martí" International Airport, 9.3 miles.

Awfull h a

“avoid staying at this hotel; there are many others in the same area that offer better service ”
My experience at this hotel was horrible in terms of customer service, amenities, cleanliness and general help with information and directions in the area. The attitude at the receptionists are also very interesting. I had a couple of mishaps. First, I had lost my voucher for the first night's reservation. I had no problem paying extra or resolving the situation in some other way so I would have a place to stay in Habana. Mariella, the receptionist, was extremely rude and treated us as if we are trying to cheat her or something. She was angry at something but we couldn't figure out what. I got a room next day. The lights were not working, the sheets were very dirty and the water wasn't running. The next day, I wanted to switch rooms. A friend of mine who was staying at the hotel had already paid for his room for the next three days and was traveling elsewhere. So, we went down to the reception to see if I could either take over that room, pay for an extra person or even pay the whole rate. The first reaction we got (before we were told about some possible options) was: "This is not anybody's house. It's a hotel." The lady acted like she's talking to her teenage daughter. We were insulted and although we were paying customers looking for our best options, we were given the worst options and an attitude on top of it. The breakfast was good and the location is alright but there are many other options for the same price that are much more welcoming, friendly, clean and professional.