Melia Santiago Hotel, Santiago de Cuba Cuba. 5 stars.

Very good Lucy

Excelent food
The Meliá Santiago de Cuba Hotel is located in the center of the city of the same name, which is considered the most Caribbean city in the country and is famous for its people's hospitability. The hotel has a privileged location, just seven kilometers away from Antonio Maceo International Airport and barely 1,000 meters from the Heredia Convention Center. According to experts, it is an excellent place for congress and incentive tourism, weddings and honeymoons, where guests are in direct contact with the busiest streets of the city, the second largest metropolis in the country, as well as its culture, traditions and history.

Poor Winter_wonderlands

“not what I'd expect from a Melia hotel, even in Cuba ”
We were very disappointed by our stay in this Melia Hotel. The service was poor, and the woman at the concierge desk was very rude and refused to help us with anything. For example, we asked her to help us to check our flights as domestic flight times often change last minute in cuba and she refused. She would not give us advice about getting around the city either. There was no toilet paper in any the toilets by the pool for most of our stay, which we would not expect from even a 3 star hotel. The coffee machine in the room has no spoons, coffee or milk, you have to pay for coffee...I had my own teabags with me, and when I asked reception for a drop of milk they made me pay for it, and still did not bring any spoons. They did not clean the cups during our whole 4 day stay, just gave them a quick rinse leaving tea stains inside. The food at the italian restaurant and room service was really terrible, I could get better food for 2 dollars outside the hotel. On a plus side, the bar at the top of the hotel was beautiful with stunning views over the whole of santiago. Although 5 star hotels in cuba do not usually meet the service and food expectations of other 5 star hotels worldwide, if I compare it to the Parque Central Hotel in Havana the service and food were well below par.