Kawama Hotel, Varadero Cuba. 3 stars.

Awfull Laura

Not a nice place to stay
We did not have a good experience at this resort. I am not a fussy person and I understood that we where going to Cuba and it is not Canada, but this resort was not clean and most of the staff where not friendly. We arrived late at night around 12:30am and when we finally got to our rooms as we had to wait to get checked in with the unfriendly front desk staff. The room was not clean.It was filled with mosquitoes and smelled very very musty. The air conditioner didn't work and the bathroom was very dirty and the shower was broken. We stayed up most of the night trying kill the hundreds of mosquitoes. The next day I complained and we switched rooms. The next room was not much better but the shower and air conditioner worked. The air conditioner dripped water though. We asked to have this fixed but it never was. We had to continuously ask for toilet paper and clean towels, which we only got half of the time. There were a few of the staff that were friendly and tried to help but most of the staff where not friendly. I was sick for a few day vomiting and headache and thought it was just the traveling and being in a different country until I heard other people in the lobby of the resort talking about getting sick from the fumes in the rooms. Even the HR person of the hotel wasn't friendly and didn't want to help when she had several complaints from people getting sick. On a positive note the pool was nice and the beach was excellent. The nightly entertainment was one of the best entertainmet I have seen on a resort and I have been to three previous to this. I have never writen a review and I usually don't complain but I felt if I could help someone have a better vacation by not choicing this resort it is worth me writing. This resort is like going camping.Please do not choice this one.

Awfull Kay

Bad
As the scent of sewage wafts through the room, we tried to decide how to get some sleep. The room was amp and cold and springs in the mattresses had to be covered with newspaper so that you didn't get stabbed or scratched in the night. The one pillow policy smelled of mould and mildew and the one blanket each was not enough at night. The room was always full of mosquitoes because of the holes in the ceiling and when you took a shower (you would never dream of sitting in the bathtub), the water came out from under the tiles encircling the tub and flooded the bathroom. The water was always lukewarm, never hot at any time of day or night. The TV worked on and off and when we asked to have it fixed four separate times, the girl at the front desk finally said that she was going to tell me the truth. Tip or no tip they did not fix TV's once they were broken. They didn't replace mattresses. That is the way it is. There is no point in discussing the food as these people have never left the country and haven't got the slightest idea on using spices or presenting the food in an appetizing way. Entertainment starts four hours after supper and with the vast amount of mosquitoes doesn't make standing around very appealing. The entertainment only lasts 45 minutes anyway. I could go on and on but it was the worst hotel and the worst vacation I have ever been on. Don't go there no matter what. It isn't worth it even if it was free. I paid $1,300. per person in January 2011. Good grief!