Melia Cayo Coco Hotel, Cayo Coco Cuba. 5 stars.

Average elsa

Melia Cayo Coco
We stayed at the Melia Cayo Coco from the 26th March 2011 for two weeks. We booked with First Choice and having had a fantastic holidy with them last year to Mexico, we were really looking forward to our trip to Cuba. We were unbelievably disappointed! We had money stolen from our hotel safe and the management were incredibly rude and unhelpful at sorting the problem out. We couldn't believe the way they treated us and handled the situation, it was very upsetting. Another guest also had money taken so keep an eye on all your valuables. The resort is more 3 star than 4 star plus. The rooms and bathrooms are dated and we have heard it is due for refurbishment later this year which says it all - it is now looking tired and is in need of an overhaul. We had to upgrade to a lagoon room when we arrived as our garden room was dark and gloomy with one dirty white chair on a concrete block as the outside space. The lagoon room was better but still not very modern or attractive. The food was basic and dull. As a vegetarian, I had to survive on tomato pasta and salad for a fortnight - not what you'd expect from a large 4 star plus resort. When I asked for a vegetarian meal in the Cuban a la carte restaurant, even some vegetables, I was told no, the chef will not prepare you anything, so we had to leave! Very disappointing. My partner is a meat eater and he found all the meat and fish options to be very average. The food at the pool bar is greasy and basic. The phone calls from the lobby are astronomical - we made a 10 minute call and a 14 minute call and it came to over £60! The mini bar was hardly ever re-stocked, even though we kept phoning reception and asking for it to be re-filled. The room upgrade entitled us to sparkling wine, flowers, guaranteed dinner reservations, VIP mini bar etc. which we had to ask for and still never received. There were many more problems we encountered, including a disastrous excursion to Havana with no coach booked for the trip and then no seats booked for us on the return flight to the resort so we were stranded in Havana airport for hours! Overall, we were whole-heartedly disappointed in the resort and I would not recommend it in any way. In all honesty, by the end of the fortnight I could not wait to get home! If you are thinking of booking this hotel, based on our experience, I would strongly advise you to think again.

Very good cappato amede

Nice Melia Cayo Coco
Hi, spent 3rd week of April at the Melia Cayo Coco, Cayo Coco, Cuba. We have been to Cuba 4 times before over the last 8 years. This is an unbiased, objective view and I can compare to the Paradisus Holguin and Playa Alameda Varadero. We picked it as a last minute having booked 2 weeks before mainly due to what was available re flight times from Ottawa. Price was very good compared to what we would have paid during high season. We were willing to drive to Montreal (from Ottawa) as we would have got a better selection for available resorts throughout Cuba but the flight times were all late evening so we would have lost the better part of our first day of vacation. I’ll break down by subject: