Terral Hotel, Havana City Cuba. 4 stars.

Awfull Nancy A

“Bad service, bad hotel! ”
Please do not go there, the service is horrible! It is like they don't even know you're there!!! The maid does not clean well, the sheets and towels are stained and worn...i let myself dry after the shower not to use them! The hotel is really small so we really thought we would get the personalized service of a hotel boutique but to the contrary. Also, it is very far by foot to get to old Havana and does not feel very safe from the hotel until the center. Taxis charge extra because they know we are foreigners. If I come back to Cuba, I will reserve in a real hotel, like the Melia Cohiba or Saratoga. Never again!

Poor Takatroch

“Nr 4 in Havana? You must be joking! ”
How can this be the 4th best hotel in Havana?! We stayed there last week for 2 nights ; We arrived and were assigned to a room on the 1st floor. Wanted to do an afternoon siësta, which was impossible because of the noise pollution. This hotel is located right next to the busiest street in Cuba, which has 6 traffic lanes and the ever ongoing traffic causes an incredible amount of noise. Lying in your bed it was as if the cars were riding trough your room. As we mentioned this, the man at the reception got us a room on the 2nd floor. The noise pollution was slightly better, but now the airconditioning didn`t work... :-/ It made a lot of noise but didn`t cool the room. On the first morning we wanted to take a shower, there was no water avalaible. We went to have breakfast first, asked for a tea, were said there was no water so no tea. Said them to make a tea with bottle water, waiter told us that then we would have to pay for the bottle. Can you believe this?? Water a breakfast has to be paid!! However some positive points; The cleaning lady was very helpful, as was most of the staff. The rooms are spacious. The food in the restaurant is really good. We had a fantastice Seafood paella and Salmon pasta. Would never go back to this hotel again, because of the remarks above. Oh, did I mention that we paid 150 CUC for a standard room?!